Frequently Asked Questions
Everything you need to know about shopping with Imperium Network.
What are the standard shipping times for orders?
Standard shipping usually takes between 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Imperium Network accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I track my order status?
Once your order is processed, you can track its progress through the 'Track My Order' link in your confirmation email or by logging into your account dashboard.
Are the products covered by a warranty?
All products purchased through Imperium Network come with a standard 12-month manufacturer warranty against defects in materials or workmanship.